GENERAL

SHIPPING

• US Shipping Information
• How do I track my order?
• International Shipping Info
• Tracking says delivered but I haven't received it
• Do you offer express shipping?
• Why does my tracking number say pre-shipment?

RETURNS & EXCHANGES

• Extended Holiday Return and Exchange Window
• Return Policy
• Exchange Policy
• What do I do if I received the wrong item?

SUBSCRIPTIONS

• How do I edit or cancel my subscription?
• How do I subscribe to receive products?
• Is there a discount for subscribing to a product?
• What products can I subscribe to?
• Will I be notified when a subscription is up for renewal?
• How much does shipping cost for subscriptions?

REWARDS FAQ

• Why didn’t I earn points on my purchase?
• Free Shipping Troubleshooting
• How do I sign up for the rewards program?
• Will I receive points for purchases I made prior to creating my rewards account?
• What are the perks of joining the PSD Rewards program?
• How do points convert to dollars?

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OTHER FAQ

• Student Discount Program
• Contact Customer Service
• How do I reset my PSD account password?
• How do I unsubscribe from your emails?

PRODUCT INFO

• Can I return or exchange Mystery Items?
• Men's Size Chart
• Women's Size Chart
• Youth Size Chart
• When will out of stock items be restocked?
• Do you have a store?

ORDERS & ACCOUNTS

• Can I cancel my order?
• Can I make changes to my order?
• What payment methods do you accept?
• Why was my order canceled?
• Why did I receive a refund?
• Why is my credit card being declined?

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